Meet Matt
Matt is a family man who takes great pride in providing for his family using the skills learned from his many mentors throughout his life. With his first mentor being his own father, who had him on the job site at the ripe age of eight fetching tools, material, pushing a broom, and learning to use forethought. Matt learned early on that attention to detail, and hard work are key factors to providing supreme customer service. From new construction to existing spaces, from residential homes to commercial buildings including the industrial atmosphere Matt has become knowledgeable and well rounded in the electrical field. Over the years Matt has seen the many distinct differences in material and engineering within the different job settings; but has found that they all have one thing in that blends them all together. All jobs require Customer Service. Matt is someone who truly cares about what they are doing and how the outcome or finished product has the potential to affect others. So in short if you are looking for someone to truly takes pride in, and cares about the finished product, don't hesitate to call Matt Gravely The Service Electrician!
Customer Service Defined By Matt:
There are many types of employed people. On some level, all of them are in a customer service setting. Seemingly, everyone has forgotten to remember customer service. Whether a person is filing taxes or if they are handing grease wrapped in paper out of a window, customer service is nothing like it used to be. When I was a kid, I can remember Mr. Tarver pumping my mom's gas and checking the fluids. These days, it's difficult to get a receipt from a gas pump because the tenant inside the station is busy talking to the spouse on the phone. In my Granddad's day, a store owner would walk around a counter to shake hands with the known clients. Today, we wait on a person to waddle to a register, with a look of disgust on their face because we interrupted their "do nothing" time. It's frustrating to witness. These are simple examples of contrast for great and poor customer service. Customer service simply means that we should provide care while performing a service.
The idea that people don't have to provide customer service blows my mind. If you earn money, whoever is paying you is your client. Your employer is your client, Your boss's client is your client, and even your client's client. A service providers job is to take care of everyone that provides the funds for you tot take to the people you serve the most, your family. So, roll up your sleeves, show some initiative, and do what you have to do to be a positive memory. If you're going to be lazy, be "Matt Lazy". My "Lazy" is preforming the scope correctly the first time. This way, you're completely finished and don't have warranty problems or issues in the after math. You should have other things to do, rather than do something again, right?
Being an electrician is extremely difficult. With codes, mathematical formulas, and understanding the end result, you too can imagine how rare a real electrician is to find. Master electricians send out unlicensed techs all of the time and tend to create more problems. Nobody can know everything about this trade. There are many codes that change every 3 years, cities and jurisdictions can and will require different methods, and new material comes out everyday of what NOT to do. The best way that I can describe my trade is to compare it with a doctor. A doctor practices medicine, just as electricians practice removing shorts. I learn something every single day in this trade. I try to inform my clients of every option before they commit to a project. I believe that educating a client is all part of quality customer service. Not every client will understand every detail, but clients tend to understand enough to make the best informed decisions after our meeting.
The simple part of being a customer service professional is remembering that being courteous is simple, so long as you treat other people how you would like to be treated. My mother taught me a phrase once… "Do onto others as you would have them do unto you." I can thank my mother for that teaching. What a difference it makes putting down drop cloths, wearing shoe covers, and cleaning up after yourself. My client's notice the difference between someone who cares, vs someone who waddles around carelessly. Try and remember, "If there is ever an issue, it's because someone didn't know or didn't care." You could say that there can be a mixture of the two, and that combination isn't as rare as it should be. Not knowing is one thing, at least it was an opportunity to learn something. Not caring is entirely another issue.
My Father taught me that electricians are the leading men on the job site. I believe that he was correct. We have to know specifications on everything in a project. Even the general contractors on projects ask my father questions about other trades. Because we have to know what is needed to supply power, what obstacles are in the way, and what surrounding conditions there are to what material we have to use. There was, and should be now, a high level of respect for a master electrician or the foreman on a site. The best electrician you can hire for job is the person who understands why there is a need for codes and outcomes.